Refund policy
Return and Refund Policy
We want you to love your Olave order. If you don’t, here is how we make it right.
30 Day Satisfaction Guarantee
If you are not completely happy with your purchase, let us know within 60 days of the delivery date and we will take care of it.
Eligibility for Returns
To qualify for a return, your item must be unworn, unwashed, and in its original condition, with any tags and packaging included. Because beanies are worn on the head, we cannot accept returns of items that show signs of wear, washing, stains, odors, or damage after delivery.
How to Start a Return
- Email us at [your support email] or use our Contact page at shopolave.com/pages/contact within 60 days of delivery.
- Include your order number and the reason for your return.
- We will reply within 1 to 2 business days with return instructions and the return address.
Please do not send items back without contacting us first. Returns sent without approval may not be processed.
Return Shipping
Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect. In those cases, we will cover the return shipping or let you keep the item. We recommend using a tracked shipping service, as we cannot refund items that are lost in transit back to us.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card provider may take additional time to post the credit. The original shipping cost is non refundable, though since shipping is free on our orders, this will not apply to most customers.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or not as ordered, email us within 7 days of delivery with your order number and a clear photo. We will send a free replacement or issue a full refund, whichever you prefer.
Exchanges
Our beanies come in one standard size. If you would like a different design, return your original item for a refund and place a new order for the one you want.
Cancellations
To cancel or change an order, contact us as soon as possible. Orders can be cancelled at no charge before they ship. Once an order has shipped, you will need to follow the return process above.
Items Not Eligible for Return
Gift cards, items marked final sale, and items returned after the 60 day window.
Contact Us
Questions? Email [your support email] or visit shopolave.com/pages/contact. We reply within 1 to 2 business days.